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At the time of processing your purchase, we will show you the available shipping methods and the cost.

Delivery options:

Standard: FREE

All orders are processing in 8-12 working days.

If we are experiencing a high volume of orders, shipments could be delayed for a few days. If it is a significant delay in the shipment of your order, contact us and we will provide you with more details.

The delivery times shown above shall increase for Northern Ireland and remotes areas.

Deliveries are only made on working days.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After this period of time, unfortunately we cannot offer you a refund.

We offer free returns on most of our items, so you will not have to pay any shipping costs for returns.

If in the description of the article it is not specified that it is applicable to free return, the shipping costs, if any, will be the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at customerservice@maemukilondon.com and tell us the reason. It will also be necessary to attach photos of the item and proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@maemukilondon.com or through our Live Chat.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Special Conditions

Due to their special features, some of our items have to fulfil certain criteria to be returned:

• Swimwear: must include the hygiene sticker.
• Underwear: can be returned or exchanged as long as they are in the same condition as when they were purchased and still have the bag or protective sticker with which they were sent.
• Pyjamas: can be returned or exchanged as long as they are in the same condition as when they were purchased. Items that include a bag must be returned with it.
• Accessories: must be returned with the bag or the original cardboard packaging intact.
• Fragrances and candles: must be returned in the original sealed packaging.
• Cosmetics: must be returned in the same packaging and in original condition.
• Customisable items: Given that these garments are customised, it is not possible to exchange or return them. Moreover, it is not possible to cancel purchases of items in a customised colour.

Exceptions / non-returnable items

• Customisable items: Given that these garments are customised, it is not possible to exchange or return them. Moreover, it is not possible to cancel purchases of items in a customised colour.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange. After this period of time, unfortunately we cannot offer you an exchange.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

The refund will be made via the same payment method used to make the purchase.

You will receive email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.